ACHA White Paper - The Project Afterwards: Using Post-Occupancy Evaluations to Improve Healthcare Environments

ACHA White Paper - The Project Afterwards: Using Post-Occupancy Evaluations to Improve Healthcare Environments

​By Kirsten Waltz, AIA, ACHA, Sean M. Gouvin and Michael Forth, LEED AP

In recent decades, Post-Occupancy Evaluations (POEs) have been embraced by the design industry, but they are far from widespread or standardized today. These systematic tools allow administrators and architects to assess whether a project’s performance meets its objectives by examining how occupants and users experience a space once it is operable on a daily basis.
 
While most projects could benefit from a POE, they have not become ubiquitous due to the expense and resources necessary. In this paper, we offer a case study that demonstrates how POEs can be utilized not only in retrospect but also to inform a project’s entire lifespan.
 
We discuss an investigative POE conducted on a unique multi-phase project at Baystate Medical Center in Springfield, Massachusetts. Survey questionnaires and focus group evaluations were conducted on Phase 1 of a completed hospital wing in order to inform the planning, design, and execution of a second wing that was originally intended to replicate the first. We reflect on key design principles that were challenged and then revised as a result of these POE findings.
 
This case study demonstrates the importance of POE studies on healthcare projects, where the culture of an organization’s day-to-day workflow patterns cannot always be predicted until a space has been occupied for some time. With the objectives of a POE in mind, we were also able to create a culture of constant improvement throughout the entire lifespan of the project, using target-value design strategies guided by an Integrated Project Delivery (IPD) method. As a result of this collaborative team effort, we completed the project three months under schedule and $1 million under budget.​

Read the complete paper here. 

 

Post by Kirsten Waltz, AIA, ACHA, EDAC, LEED AP - President U.S. Operations 

Back
  • SBA Announces 6 Promotions

    Steffian Bradley Architects (SBA) is pleased to announce the promotion of Theresa Harris, AIA, NCARB, EDAC, LEED AP BD+C to Principal. Harris has been with SBA for 4 years in her previous role as Associate Principal, serving as a senior healthcare planner and architect for SBA

    More
  • Seven Workplace Design Trends

    Post by Chu Foxlin – Principal, Design Director 

    I have found that the main driving design factors in a commercial workplace environment are typically quite similar to those in a healthcare or science research environment. Designs must utilize real estate in the most efficient and productive manner in order to create a space

    More
  • Healthcare Meets Retail: Be One of the First to See Mass General Assembly Row Primary Care Facility

    Post by Nicole Ward - Senior Designer/Manager, Interior Design

    Steffian Bradley Architects (SBA) recently completed the design and construction of Mass General Assembly Row Primary Care facility located at Assembly Row in Somerville, MA. Mass General Assembly Row Primary Care is an innovative, team-based primary care practice located in

    More
  • Teresa Wilson Receives Distinction Award

    Teresa Wilson, Executive Principal and Managing Director for Steffian Bradley Architect’s (SBA) Corporate Headquarters in Boston, MA office, was honored on September 18, 2017 with the Symposium Distinction, Individual Award at the Healthcare Facilities Symposium & Expo in

    More
  • SBA Welcomes Charles Craig, Consulting Campus Planner

    Steffian Bradley Architects (SBA) is pleased to welcome Charles Craig, AICP, LEED AP, an expert for campus and facility planning, as a strategic partner. Charles will collaborate with our academic team, offering his insights to the challenges and opportunities that currently

    More
  • 08/23/2016

    Two prominent Pioneer Valley companies, Valley Venture Mentors (VVM) and Paragus, enlisted SBA to create a masterplan for their future combined space, which includes a new innovation cafe and restaurant, roof-deck, and 4-story open office co-working space. VVM provides key support to the entrepreneurial ecosystem in Springfield and the greater Pioneer Valley by uniting carefully selected

    More
  • 10/23/2015

    Located on an island off Xiamen, a major city in southeastern China, Gulangyu is a small 0.77-square-mile pedestrian-only tourist destination that is home to approximately 20,000 residents. On Gulangyu’s narrow streets, only electric tourist buggies and a few fire trucks provide any vehicular traffic. Songyu ferry terminal had currently become inadequate to meet the demands of local and

    More
  • 10/22/2015

      2014 was a year of breakthroughs for development in Qianhai, China. This rapidly expanding hot spot saw extensive new construction, financial innovations, property development, and institutional progress. 20 important projects were initiated by Qianhai in December.    Investment for these new projects totaled more than $16 billion (US). They will include

    More
  • 06/15/2015

    The new Art Performance Center at Berkshire Hills Music Academy is currently in design and we couldn't wait to share these exterior sketches by Principal Designer Derek Noble, AIA, LEED AP. To learn more about this project, check out our previous blog post.   

    More
  • 04/06/2015

    Reception Massachusetts General Hospital (MGH) intends to open a 21,300 square-foot Outpatient Oncology and Infusion Center in Waltham, Massachusetts. This Center will provide cancer patients with ongoing evaluation, planning, treatment, and follow-up services subsequent to diagnosis. It is intended to accommodate the growing needs of MGH’s Cancer Center patients who are seeking care closer to

    More